Order specialist - Email and Customer Support

Overview

Looking for full-time work (8 hours/day)

at $3.77/hour ($727.26/month)

Associates degree

Last Active

June 29th, 2026 (11 days ago)

Member Since

June 27th, 2025

Profile Description

Highly experienced Customer Support and Operations Specialist with over 6 years of expertise in e-commerce platforms and customer service. Skilled in handling end-to-end order management, quality audits, process improvement, and escalations across major platforms including Amazon, eBay, Walmart, AliExpress, TikTok Shop, and Shopee.
Currently serving as an Orders Specialist at AutoDS, supporting users with dropshipping operations such as shipping issues, refunds, sales performance, automation features, and technical escalations via Jira.
Previously held multiple key roles at ByteDance Philippines - TikTok, including Seller Service Hosting QA, Annotation Specialist, and Tier 2 Support. Provided quality assurance for shop reviews, supervised chatbot processes, and handled complex buyer/seller/creator concerns for the PH market.
Earlier, worked at Shopee Philippines across voice, email, and escalation support. Served as a Subject Matter Expert (SME) and Tier 3 SWAT tea ---------- mber, managing sensitive tickets, regulatory issues, and digital product support. Also supported BPO batches with process alignment and performance coaching.
Customer service foundations were built at Alorica and Convergys, providing support for Verizon and AT&T prepaid services.
Key Skills:
E-commerce & Dropshipping Support
Order Fulfillment & Automation (Amazon, eBay, TikTok Shop, AliExpress)
Quality Assurance & Process Audits
Jira Ticketing & Issue Tracking
Returns, Refunds & Dispute Resolution
Seller & Buyer Support (Tier 1 to Tier 3)
BPO Training & SME Guidance
Escalation Management & Regulatory Compliance