Shopify Virtual Assistant | Email Support & Customer Service Specialist

I have a strong background in email support, with hands-on experience handling customer inquiries in a fast-paced environment. I strictly follow SOPs and company guidelines to ensure accurate, consistent, and high-quality responses, while maintaining a professional and empathetic tone. I’m detail-oriented, customer-focused, and comfortable managing multiple cases efficiently without compromising service quality.

I have hands-on experience providing customer email support for Shopify stores, delivering a positive and consistent customer experience that helps build trust and encourage repeat customers. Managed 80–100 customer emails per day while maintaining accuracy and response quality Handled customer inquiries related to subscriptions, shipping delays, refunds, cancellations, and product questions. Clearly explained subscription details, including recurring billing, renewals, pauses, and cancellations. Processed refunds and updated order and subscription statuses in Shopify Maintained polite, empathetic, and brand-aligned communication. Strictly followed company SOPs, policies, and response templates to ensure consistency and compliance. Helped improve customer satisfaction through timely, accurate, and solution-focused responses. TOOLS & PLATFORMS Shopify admin 17track Gmail Checkout Champ Loop Zendesk ShipsideKick Google Docs & Sheets

I have a strong background in voice support as a Customer Service Representative in the BPO industry, handling high-volume inbound calls for U.S.-based accounts. This experience trained me to confidently manage difficult and high-pressure customer scenarios, de-escalate concerns, and provide clear, effective resolutions while maintaining a professional and empathetic approach. I’m comfortable handling frustrated customers, complex issues, and sensitive situations, and I consistently focus on delivering a positive customer experience in every interaction.

I also have a strong background in technical support, having supported several well-known U.S. telecommunications accounts. I handled complex technical issues through calls and emails, including troubleshooting, account-related concerns, and service escalations. This experience trained me to confidently handle difficult and frustrated customers, de-escalate situations, and deliver clear, step-by-step solutions while maintaining a calm and professional tone. I’m experienced in managing high-pressure interactions and turning negative customer experiences into positive ones. Because of my technical support background, I’m quick to understand systems, tools, and workflows, allowing me to provide accurate, efficient, and exceptional support across every customer interaction.