Executive Virtual Assistant |Customer Support Specialist

I have over a year of experience handling both inbound and outbound customer support calls. I’ve assisted customers with a range of inquiries, from account questions to service issues, always aiming to provide clear, helpful, and professional communication. I’m comfortable resolving concerns over the phone, documenting interactions accurately, and maintaining a calm and friendly tone even in challenging situations.

I have over a year of experience providing customer support for Shopify-based e-commerce businesses. I’ve handled email and live chat inquiries, assisting customers with orders, returns, shipping, product questions, and account concerns. I’m also experienced in managing disputes and chargebacks, providing accurate documentation and clear communication to resolve issues efficiently. My goal is always to deliver a positive, brand-aligned customer experience.

I have over a year of experience in customer support with a strong focus on sales support. I’ve assisted customers with product recommendations, upselling, and guiding them through the purchasing process both via email, live chat, and phone. My approach combines friendly communication with a clear understanding of customer needs, helping to drive conversions while ensuring a positive overall experience.

I have 3 years of experience as a Virtual Assistant supporting entrepreneurs and small teams with tasks including email and calendar management, data entry, customer communication, and research. I’m detail-oriented, highly organized, and committed to keeping daily operations running efficiently while maintaining professional and clear communication.