I help healthcare clinics, imaging centers, and medical practices manage patient scheduling, referrals, insurance verification, prior authorization, and patient communication with accuracy and professionalism.
I am a PRC-licensed Registered Radiologic Technologist and Healthcare Virtual Assistant with 5+ years of healthcare experience, including U.S.-based healthcare customer service, patient scheduling, referral coordination, insurance verification, prior authorization support, and diagnostic imaging workflow assistance.
My background in radiology and vascular sonography gives me a strong understanding of medical terminology, diagnostic imaging orders, patient care workflows, provider coordination, and the importance of accurate healthcare documentation. I have experience assisting patients through phone support, handling high-volume inbound and outbound calls, scheduling appointments, coordinating referrals, verifying benefits, and helping patients navigate healthcare portals.
I also completed Medical Virtual Assistant training with hands-on EMR/EHR simulation practice, including patient intake, chart updates, scheduling workflows, documentation, and HIPAA-conscious handling of patient information. While my EMR/EHR exposure is from training simulations, I am familiar with healthcare documentation workflows and can quickly learn the specific system your practice uses.
Here’s how I can support your healthcare team:
• Patient appointment scheduling and calendar management
• High-volume inbound and outbound patient calls
• Referral coordination with clinics, providers, and imaging centers
• Insurance eligibility and benefits verification
• Prior authorization support
• Diagnostic imaging order coordination
• Medical records organization and data entry
• Patient intake and registration support
• Patient follow-ups, reminders, and portal assistance
• Healthcare documentation support
• HIPAA-conscious handling of patient information
•
I am organized, detail-oriented, dependable, and comfortable communicating with patients, providers, and healthcare teams. I understand the importance of accuracy, confidentiality, and timely communication in healthcare.
I am looking for a long-term full-time role where I can help a clinic, imaging center, or healthcare practice improve workflow, support patient coordination, and reduce administrative workload.
Skills and Tools:
• U.S. healthcare customer service
• Patient scheduling
• Referral coordination
• Insurance verification
• Benefits investigation
• Prior authorization support
• Diagnostic imaging order coordination
• EMR/EHR workflow simulation training
• Healthcare portal assistance
• CRM systems
• Microsoft Office
• Google Workspace
• 60 WPM typing speed
• HIPAA-conscious documentation
Experience: 2 - 5 years
Providing professional support to patients or clients through email, phone, or messaging platforms while maintaining professionalism, empathy, and problem-solving skills.
Experience: 2 - 5 years
Scheduling and managing patient appointments, coordinating calendars, confirming visits, and ensuring accurate scheduling based on provider instructions.
Experience: 2 - 5 years
Knowledge of HIPAA regulations and best practices for protecting patient health information (PHI), maintaining confidentiality, and ensuring secure handling of medical records and communications.
Experience: 1 - 2 years
Provides remote administrative support to healthcare providers including patient scheduling, EHR documentation, medical transcription, patient registration, and coordination of clinic workflows while maintaining HIPAA compliance.
Experience: 1 - 2 years
Familiar with Electronic Health Record (EHR) systems for maintaining patient records, updating information, and supporting healthcare administrative workflows.
Experience: 1 - 2 years
Familiar with medical billing processes including claim preparation, insurance coordination, and maintaining accurate billing documentation for healthcare services.
Experience: 5 - 10 years
Strong understanding of healthcare processes, medical terminology, clinical documentation, and patient care workflows. Able to support healthcare providers with accurate medical information and administrative tasks.
Experience: 1 - 2 years
Familiar with processing prior authorization requests, verifying insurance requirements, and coordinating with providers and insurance companies for approval of medical services.
Experience: 2 - 5 years
Handling patient and client email communications, responding to inquiries, organizing messages, and ensuring timely follow-ups.
Experience: 2 - 5 years
Experience assisting patients with appointment coordination, patient inquiries, and ensuring a positive patient experience in healthcare settings.
Experience: Less than 6 months
Assisting healthcare providers by documenting patient encounters, updating medical records in EHR systems, and organizing clinical information during or after patient consultations.
Experience: 2 - 5 years
Providing virtual administrative assistance including scheduling, documentation, record organization, and communication support.
Experience: Less than 6 months
Providing professional and empathetic support to patients and clients through phone, email, or chat while maintaining high service standards.
Experience: 2 - 5 years
Accurate input and management of data into spreadsheets, databases, or EHR systems while maintaining attention to detail and data integrity.
Experience: 1 - 2 years
Handling inbound and outbound calls, assisting patients with appointment scheduling, answering inquiries, and providing clear and professional communication.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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