Customer Service Representative, Social Media Manager

I have extensive experience providing live chat support in fast-paced environments. I assisted customers with account-related concerns, troubleshooting, billing inquiries, promotions, and general questions while managing multiple conversations at the same time. I prioritize quick response times, clear communication, and accurate documentation to ensure each issue is resolved efficiently.

I have several years of experience assisting customers over the phone. My responsibilities included resolving billing concerns, account issues, technical troubleshooting, and explaining products and services. I remain calm under pressure, listen carefully to customer concerns, and work toward resolving issues during the first interaction whenever possible.

I possess a solid foundation in Microsoft Office, encompassing Word, Excel, and Office365, allowing me to efficiently create and manage documents.

My customer support experience required accurate data entry on a daily basis. I updated customer records, documented case details, processed requests, and entered information into CRM systems while maintaining a high level of accuracy and confidentiality.

Handled email for highly escalated customers.

I have an experience as an appointment setter for quite a few month, this is in Upwork and the other is way back 2011 when I was still studying. I am confident with my appointment setter skills.

I have experience performing administrative tasks such as maintaining records, updating customer information, organizing documents, preparing reports, managing inboxes, and ensuring accurate documentation. I'm detail-oriented and understand the importance of keeping information organized and up to date.