Administrative & Operations Support Specialist

Over 10 years of experience in BPO voice and non-voice support, handling inquiries, escalations, and delivering excellent service.

Quick to learn new tools, systems, and workflows; proven ability to grow and thrive in evolving roles.

Experienced in modifying and improving internal processes and documenting SOPs or training materials.

Handled internal and customer-facing communication, familiar with managing inboxes, responding professionally, and organizing correspondence.

Strong background in handling scheduling, documentation, internal processes, and team coordination from supervisor and training roles.

Currently working as a Learning and Development Coach; designs and delivers training for new hires and internal movements.

Used extensively for tracking, reporting, and data handling; comfortable with formulas, formatting, and spreadsheets.

Basic experience organizing training sessions, meetings, and schedules; eager to expand into client-facing calendar support.

Fast and accurate typing skills; familiar with document handling, form filling, and updating internal trackers.

Excellent English communication skills developed through years of BPO and training experience.

Use of Google Docs and Sheets for collaboration and training; adaptable to various client tools.

Assisted with QA checks and feedback as part of learning and development duties.

Managed back office team tasks as a supervisor; strong ability to monitor task flow, follow up, and ensure completion.