Justine

Operations Supervisor | Dispatch & Logistics Coordinator

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Overview

Looking for any work (8 hours/day)

at $7.54/hour ($1,456.00/month)

Bachelor's degree

Last Active

July 13th, 2026 (7 days ago)

Member Since

June 17th, 2025

Profile Description

Experienced logistics and operations professional with over 3 years of hands-on experience supporting Amazon delivery operations in dispatch, logistics coordination, customer support, and escalation management. Skilled in real-time operations, shipment monitoring, driver support, route coordination, claims investigation, payment investigations, and resolving complex logistics issues in fast-paced environments.

Most recently, I worked remotely as a Dispatcher, coordinating daily operations, monitoring live routes, communicating with drivers, resolving operational challenges, and ensuring on-time deliveries. Prior to that, I supported Amazon as an SDS Claims & Supervisor Escalation Specialist and Amazon Flex Payment Investigator, where I handled customer and driver escalations, investigated shipment and payment issues, and collaborated with cross-functional teams to deliver timely resolutions.

I am highly organized, detail-oriented, and thrive in dynamic environments that require strong communication, problem-solving, and multitasking. I quickly learn new systems and tools and am committed to delivering excellent customer service while improving operational efficiency.

Core Strengths:

Dispatch & Logistics Coordination
Operations Support
Track & Trace
Driver & Customer Support
Shipment Monitoring
Escalation Management
Claims & Payment Investigation
Real-Time Decision Making
Cross-Functional Communication
Google Workspace & Microsoft Office
Remote Team Collaboration

I am seeking a long-term remote opportunity where I can contribute my logistics and operations expertise while continuing to grow professionally.

Top Skills

E-Commerce » Logistics Management

Experience: 2 - 5 years

Amazon Flex Payment Investigator ✅ Payment Discrepancy Resolution: Investigate complex payment issues and ensure accurate, timely resolution. ✅ Policy Adherence & Documentation: Maintain meticulous records while following Amazon policies and procedures. ✅ Problem Solving & Escalation: Identify root causes, resolve issues independently, and escalate when necessary. ✅ Customer & Partner Communication: Communicate clearly with drivers and internal teams to clarify payment concerns. ✅ Analytical & Detail-Oriented: Review transactions thoroughly to prevent errors and ensure compliance. ✅ Adaptability in High-Volume Environment: Manage multiple cases efficiently while maintaining quality standards.

Customer Support » Customer Service » Payment Processing

Experience: 1 - 2 years

SDS CASE - Claims and Supervisor Escalation): Managed a 3-month specialized rotation, resolving complex, high-severity claims and supervisor escalations that required intricate system navigation, advanced policy interpretation, and high stakes conflict resolution.

E-Commerce » Logistics Management » Dispatching

Experience: 6 months - 1 year

I specialize in logistics dispatching and real-time operations management in any environment. I have hands-on experience coordinating routes, handling driver issues, managing schedules, and resolving operational problems quickly to maintain smooth delivery flow. With a background as an Operations Supervisor and Licensed Criminologist, I bring strong decision-making, attention to detail, and the ability to stay in control under pressure. I focus on keeping operations efficient, organized, and on track at all times.

Other Skills

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Pasay City, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”