Eduard

Insurance Claims & Auto Repair Specialist | Customer Support | 9+ Years Experien

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (2 days ago)

Member Since

June 16th, 2025

Profile Description

I help insurance companies and auto repair businesses manage claims, customer support, and workflow efficiently.

With 9+ years experience (Telstra & IAG New Zealand), I specialize in claims processing, billing, and resolving complex customer issues.

I also have leadership experience as a Service Delivery Supervisor, where I managed teams, monitored KPIs, and ensured consistent service quality.

Currently, I work as a Virtual Assistant in the auto repair industry, using CCC One and CRM systems to manage job updates, coordinate with technicians, and communicate with customers from intake to completion.

- Handled high-volume customer inquiries and claims
- Resolved complex billing and insurance issues
- Ensured accurate documentation and timely follow-ups
- Coordinated with teams to improve workflow efficiency

What I can do for your business:
• Insurance claims processing and follow-ups
• Customer support (email, chat, phone)
• Billing and dispute resolution
• Auto repair coordination and workflow management
• CRM and data management (Siebel, CCC One)
• Handling escalations and complex cases

I am reliable, detail-oriented, and focused on delivering results. I am looking for a long-term role where I can contribute my experience and help your business grow.

Currently working as a VA in an auto repair business, using CCC One to manage jobs, customer updates, and coordination with technicians.