Sienna

Remote Operations Manager / Team Lead | 9+ Yrs Accenture | SLA Management, Proces

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

Bachelors degree

Last Active

July 15th, 2026 (9 days ago)

Member Since

June 16th, 2025

Profile Description

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

Coaching » Business

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

With my current work, I daily manage and respond to my team and onshore partners' inquiries via chatter, teams app and email.

Office and Administration » Data analysis

Experience: 5 - 10 years

I am currently in the BPO industry, working for a health account. I am keen to details and have problem-solving skills. I started at a data entry level until I was trained to process multiple and special accounts. I became a quality reviewer after almost 2 years and was tapped to train my colleagues and collaborate towards innovation. I also grew to become a Subject-Matter-Expert, and now an Interim lead, helping to ensure that service level agreements are being met and take action to address any deviations.

Other Skills

Marketing » Copywriting

Experience: Less than 6 months

I recently joined a 7-day challenge of Copywriting Dojo Philippines to have an idea and get a firm foundation. I am intrigued of how powerful this skill is, that's why I want to explore this area.

Marketing » Content Creation » Article Writing

Experience: 2 - 5 years

I was an active campus journalist during my elementary and secondary school years. I wrote news, features, editorials, did copywriting and headline writing, and was even a news reporter for radio broadcasting. I also became an Editor-In-Chief of our publication. I love to read and write.

Marketing » Content Creation » Research Writing

Experience: 2 - 5 years

I finished BS In Economics, so I did a lot of research during my college years. Our thesis was even done individually.

Office and Administration » Client Relationship Management

Experience: 5 - 10 years

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Claveria, Cagayan

Tests Taken: IQ
Score: 113: DISC
Dominance: 10%
Influence: 10%
Steadiness: 30%
Compliance: 50%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”