Healthcare Virtual Assistant|Customer Service Representative

Trained and assigned as a Healthcare Provider Support and Patient Intake Specialist. To assist in navigating healthcare needs and plans. Familiar with insurance verification and coverage, Claims status and submission, Prior authorization requirements and status.

Trained and certified by Optum Global Advantage which is directly under UnitedHealthcare as a Healthcare Provider Support, who assist provider and diverse healthcare professionals daily through answering calls and online chat communications about medical insurances and policies.

Highly experience in customer support and insurance verification.

Experience as Customer Service Support for the last 3 years and 9 months.

One of my job experiences was working as a Financial Auto Loan Specialist under the vendor account of JP Morgan Chase , who mainly process auto loan payments, collections, account closing and title issuance.

I am equipped with knowledge on checking prior authorization requirements as well as submitting prior authorization request for both Inpatient and Outpatient cases.

Trained and familiar with using Salesforce.

I am trained and certified as a chat support specialist. I do have a certification and can provide a copy if required.

I do have a solid background experience as a Customer Service Support for the last 3 years and 9 months, both under a banking account and healthcare.

I do have basic knowledge in Appointment scheduling and EHR/ EMR data management using Practice Fusion and eClinical Works.

I am familiar in strictly following HIPAA guidelines in healthcare setting due to my experience in Optum where I assist providers, insurance representatives, and patients.