Over the years, I have developed a strong foundation in communication, problem-solving, and organizational effectiveness. As a tutor and trainer, I’ve helped individuals grow their skills and confidence, adapting my approach to suit different learning styles. In recruitment and team leadership, I’ve led by example, supporting team performance and fostering a positive, goal-oriented environment.
My time as an executive assistant sharpened my ability to manage schedules, prioritize tasks, and maintain discretion, while my experience in customer service and sales honed my ability to connect with people, resolve issues quickly, and deliver results in fast-paced environments. Across all of these roles, I’ve consistently demonstrated professionalism, reliability, and a strong desire to help both individuals and organizations succeed.
Experience: 2 - 5 years
One of my responsibilities as a collections analyst is to collect payments via phone calls and emails. We used to clear the debits and credits of the accounts we manage, and we had to meet the monthly debit percentage target. In addition, we must keep scorecards in order to be recognized monthly top performers. I was also recognized as best performer of the month during my time with the organization and managed to have zero debits on my account. I used to help several accounts with our project and hold town hall events in addition to my job.
Experience: 6 months - 1 year
manage the full recruitment process—from strategy development to onboarding—including planning, sourcing, and interviewing candidates. As an Executive Assistant, I provide high-level administrative support by managing calendars, travel, meetings, communication, and documents, while ensuring confidentiality and smooth daily operations.
Experience: 6 months - 1 year
In accordance with Sales and CSA, I handle customer inquiries on the Facebook page and, because it's a tutorial school, I also conduct service offers with clients. Finding the customer an exact class schedule is another responsibility I have been given. I was able to quickly become a probationary by closing two fullpayment classes during my training days. I also achieved my monthly sales quota.
Experience: 6 months - 1 year
Detail-oriented administrative and operations professional with experience supporting customer success, product operations, and cross-functional teams in fast-paced marketing, branding, and B2B sales environments. Skilled in client communication, schedule and project coordination, report preparation, product database management, and process improvement. Adept at collaborating with sales, marketing, creative, and operations teams to ensure accurate documentation, timely project delivery, efficient workflows, and a high standard of customer satisfaction.
In accordance with Sales and CSA, I handle customer inquiries on the Facebook page and, because it's a tutorial school, I also conduct service offers with clients. Finding the customer an exact class schedule is another responsibility I have been given. I was able to quickly become a probationary by closing two fullpayment classes during my training days. I also achieved my monthly sales quota.
Experience: 1 - 2 years
Provided administrative and operational support to a community leader, including submitting community reports through the organization’s portal, maintaining accurate documentation, and assisting with communication and coordination of community-related activities. Handled customer inquiries and support requests for a hockey-related business, responded to concerns professionally, and escalated issues to the appropriate department to ensure timely resolution and customer satisfaction.
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