Customer Service Representative

https://onlinejobs.riotiq.com/app/share/43b797bf-dd04-4339-98de-34f19178e520?email=erolestrada10@gmail.com

Typing speed of **70–80 WPM** with **98�curacy**, enabling efficient handling of customer inquiries, data entry, documentation, and email/chat support while maintaining high attention to detail.

Strong multitasking skills developed through 4 years of customer service experience handling phone, chat, and email support. Experienced in managing multiple customer inquiries simultaneously, resolving concerns efficiently, processing orders, scheduling appointments, and maintaining accurate documentation using Google Docs, Google Sheets, and other productivity tools while delivering excellent customer service.

Provided real-time chat support by assisting customers with order inquiries, refunds, returns, shipping updates, and general account concerns. Delivered prompt, accurate, and customer-focused assistance while maintaining a positive experience.

Experienced in using Google Docs to create, edit, format, and organize documents. Skilled in collaborating with team members through real-time editing, comments, and document sharing while maintaining accurate and well-structured documentation.

Proficient in Google Sheets for organizing data, maintaining records, tracking daily, weekly, monthly, and annual QA scorecards, and creating simple reports using basic formulas.

Experienced Customer Support Representative with a strong background in chat and ​phone​support across e-commerce, telecom, and retail industries. Skilled in resolving complex customer issues, guiding users through onboarding and compliance processes and delivering high-quality service that​drives​satisfaction and retention. Proven track record of excellence in​performance metrics, customer satisfaction, and quality assurance.