Jilbert

Freelancer

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Associates degree

Last Active

April 4th, 2024 (21 days ago)

Member Since

March 15th, 2017

Profile Description

I have 8 years of experience in BPO business handing customer care and technical support and email/chat support for various LOB’s such Telecommunications, Banking and Finance, Cable, Internet, Phone Services, and Order Management Systems.
Half of my career I have been assigned as a Quality Analyst to monitor across all sites which deal on auditing standards governance frameworks, risk assessment and apply them for independent root cause analysis.
I also assist the QA manager with process improvement initiatives and report creation of various business processes.

Top Skills

Customer Support » Email Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Email Marketing

E-Commerce » Inventory Management » Quality Control

Customer Support

Customer Support » Technical Support

Marketing » Content Creation » Proofreading

Advertising » Facebook Ads

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Customer Support » Sales Support

Office and Administration » Data Entry

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Email Management

Basic Information

Age
36
Gender
Male
Website
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Address
Bacolod City, Negros Occidental
Tests Taken
IQ
Score:  112
DISC
Dominance: 46
Influence: 20
Steadiness: 11
Compliance: 22
English
C1(Advanced)
Uploaded ID
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