General Executive Virtual Assistant

Overview

Looking for full-time work (6 hours/day)

at $8.30/hour ($1,200.00/month)

Associates degree

Last Active

July 5th, 2026 (8 days ago)

Member Since

March 14th, 2017

Profile Description

I am Earl Jimenez.
With 13+ years of professional experience in customer service, financial services, and leadership, I help businesses deliver exceptional customer experiences while keeping operations organized and efficient.
I started my career as a Customer Service and Sales Representative in the Travel & Hospitality industry, then expanded into financial customer support, handling accounts for major U.S. brands including Amazon credit cards, Southwest Airlines credit cards, and multiple Chase credit card services. These roles required strong problem-solving, compliance knowledge, and the ability to manage sensitive financial information.
Over the years, I advanced into leadership roles—from Coach and Team Leader to Manager, where I now handle supervisors and escalation specialists. My focus is improving team performance, resolving complex customer concerns, and using data to drive operational improvements.
Because of my management experience, I bring not only customer service expertise but also strong administrative and virtual support skills.
What I Can Help You With
Customer Support & Operations• Customer Service (Email, Chat, and Phone)• Financial Account Support• Escalation Handling & Complaint Resolution• Customer Retention & Relationship Management
Virtual Assistant & Admin Support• Email Management & Inbox Organization• Calendar Management & Appointment Scheduling• Executive Assistant Support• CRM Updates & Documentation
Data & Reporting• Data Analysis and Reporting• Data Cleaning and Spreadsheet Organization• Performance Tracking and Insights
Creative & Digital Support• Simple Graphic Design (Canva)• Simple Video Editing for social media or content
Why Clients Work With Me
• 13+ years in customer service and financial support• Leadership experience managing supervisors and teams• Strong attention to detail and organization• Excellent communication and problem-solving skills• Reliable, proactive, and results-oriented
I understand both frontline customer support and backend operations, which allows me to help businesses improve their customer experience while keeping processes efficient and organized.
If you’re looking for a reliable Virtual Assistant, Customer Support Specialist, or Operations Support Manager, I’d be happy to help your business grow.