I've been working in the BPO industry for roughly 3-4 years now. I decided to find a job which will be more convenient for me so that I can be more productive and I thought why not work from home?
I have handled different accounts. Telcom, Healthcare and Commuter benefits, Online portfolio managements, Tickets, Collections Autoparts, Online proctor. From voice to chat to email support and combinations.
I am very versatile and a great multi-tasker. I usually think of a more effective resolution before taking actions so that it won't compromise the quality of my work. I don't always stick with the work flow because I want to explore and apply different techniques that I think I can contribute to the team so that we can be more effective. I like suggesting and sharing my thoughts and of course respect whatever the management's judgement will be as long as I participated and contributed.
I am straight forward and open minded to whatever changes when it comes to the nature of my work.
I will be more that willing to share my expertise with you!
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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