Customer Service VA | Cross-Industry CSR | Phone & Live Chat Expert

Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

High school diploma

Last Active

July 2nd, 2026 (6 days ago)

Member Since

March 14th, 2017

Profile Description

Ten years of turning frustrated customers into loyal ones—that's my specialty. I've spent the last decade solving customer problems across U.S.-based logistics, real estate, and tech support companies. Along the way, I've learned that great customer service isn't about scripts — it's about staying calm under pressure, communicating clearly, and making sure every person feels genuinely heard.

At Transcom Philippines, I handled high-volume inbound calls daily for UPS U.S. customers — processing orders, tracking shipments, and resolving complaints. From there, I supported a U.S.-based property management company in Texas, dealing with American clients every single day. Most recently, I spent six years providing customer support and technical assistance for a real estate tech platform, where I also managed CRM records and handled escalations.

What I can help you with:

Inbound customer service across phone, email, and live chat
Tech support — basic troubleshooting, account issues, and ticket escalation
Retail customer service — order status, refunds, returns, and product questions
Order processing and complaint resolution
Appointment scheduling and confirmation calls
Customer follow-ups and feedback collection
CRM data entry and ticket documentation

Tools I've worked with:
Intercom, Freshdesk, Freshchat, Salesforce, BatchLeads, BatchDialer, Intercom, Avaya, Slack, Asana, Google Workspace, and various real estate CRMs.

What 5 years of inbound work taught me:

How to read a customer's tone in the first 10 seconds of a call
How to resolve issues on the first contact instead of bouncing tickets around
How to stay calm and professional with angry or stressed customers
How to document every call clearly so the next person who picks it up isn't lost
How to hit KPIs for response time, resolution time, and CSAT without cutting corners

Why work with me:
10+ years of full-time inbound customer service experience
Cross-industry background — real estate, tech support, and retail
Strong spoken English from years of phone-based US customer interactions
Available for graveyard, mid, or day shifts
Quiet home office with stable fiber internet, backup power, and noise-canceling headset
Open to full-time, part-time, or project-based work

Send me a message and tell me what industry you're in, what shift you need covered, and how many calls or tickets come in on a typical day. I'll let you know how I can help.