SALES AND CUSTOMER OPERATIONS | VIRTUAL ASSISTANT

Experienced in maintaining accurate inventory records, monitoring stock movement, and tracking incoming and outgoing shipments. I ensure all data is updated in real-time to avoid discrepancies and delays.

I have over 3 years of experience handling customer inquiries through chat, email, and phone. I ensure fast response times, clear communication, and high customer satisfaction by resolving concerns efficiently and professionally.

Skilled in preparing and sending invoices, tracking due dates, and ensuring accurate billing processes. I can handle periodic billing cycles (e.g., 15th and 30th) while maintaining proper documentation for each client.

Experienced in monitoring account balances, following up on outstanding payments, and sending account confirmations. I maintain organized records to support smooth financial tracking and reporting.

Experienced in using Freshdesk to manage support tickets, respond to customer inquiries, and track issue resolution. I am comfortable handling high volumes of tickets, prioritizing concerns, and ensuring all interactions are properly logged. I focus on delivering timely responses and maintaining a high level of customer satisfaction.

Capable of handling day-to-day administrative tasks including documentation, file organization, email management, and reporting. I ensure smooth operations by keeping everything structured and up to date.

Highly detail-oriented in managing large volumes of data, maintaining organized digital records, and ensuring accuracy across all entries. I am efficient in updating logs, customer files, and transaction histories.

Hands-on experience using Salesforce for managing customer data, tracking interactions, and handling case workflows. I am skilled in updating account records, monitoring case progress, documenting customer concerns, and ensuring timely follow-ups. I use Salesforce to maintain organized and accurate client information while supporting efficient customer service operations.