Sarah

Customer Service & Maintenance Coordinator – Property Management

With Timeproof

mark as hired

Overview

Looking for gig work

at $2.65/hour

Bachelors degree

Last Active

July 9th, 2026 (5 days ago)

Member Since

May 20th, 2025

Profile Description

Proactive Property Management Virtual Assistant experienced in maintenance coordination, tenant and vendor communication, CRM management, and administrative support. Backed by retail call center experience, I deliver organized, responsive, and customer-focused service that keeps operations running smoothly.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

Communication & Client Support: Strong English skills via phone, chat, and email; proficient in platforms like Skype, Zoom, Google Meet, and Teams for virtual coordination.

Professional Services » Management Services » Property Management

Experience: Less than 6 months

Office and Administration » Attention to Detail

Experience: 1 - 2 years

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

Administrative Assistance & Organization: Expert in data entry, order management, and record-keeping, adaptable to managing property listings and transaction files.

Customer Support » Phone Support

Experience: 1 - 2 years

Handled customer inquiries, order processing, returns, and product issues for a major retail brand. Provided real-time support via phone ensuring customer satisfaction and efficient issue resolution.

Customer Support » Customer Service

Experience: 1 - 2 years

I’ve spent 2 years in the BPO industry handling a retail account, assisting customers with orders, returns, product inquiries, and account concerns. I provided support through calls, chats, and emails—always aiming to resolve issues quickly and keep customers satisfied. I’m also experienced with CRM tools, handling escalations, and consistently meeting performance goals in a fast-paced environment.

Office and Administration » Quality Assurance

Experience: Less than 6 months

Experienced in monitoring and evaluating customer interactions to ensure quality standards, identifying improvement areas, providing feedback and coaching, supporting training, and using QA tools to create reports while maintaining compliance to enhance customer satisfaction and service efficiency.