Customer Support & Amazon FBA VA | Experienced in CRM Tools, Research, and Socia

I have hands-on experience in the e-commerce space, particularly through my role as a Case Manager at GETIDA, where I specialized in Amazon FBA operations. I tracked inventory, identified reimbursement opportunities, filed claims for lost or damaged goods, and followed through with Amazon to ensure resolution. I’m familiar with platforms like Shopify and tools like Zendesk, Hubspot, and Gorgias for handling customer service, order issues, and backend store support. I’m detail-oriented, process-driven, and committed to delivering smooth e-commerce operations for sellers and customers alike.

As a former Content Moderator and Quality Analyst at TaskUs, I developed a sharp eye for identifying and addressing policy violations across various platforms. I reviewed high volumes of user-generated content daily, ensuring alignment with community guidelines and client standards. I’m experienced in flagging inappropriate material, maintaining platform safety, and providing coaching insights to help moderation teams improve compliance and quality. I bring strong focus, discretion, and a commitment to keeping digital spaces respectful and secure.

With years of experience as a Virtual Assistant and Case Manager, I’ve developed strong administrative management skills—organizing workflows, coordinating with teams, and ensuring smooth daily operations. I’ve managed calendars, inboxes, CRMs, data entry, internal documentation, and task tracking using tools like Google Workspace, Trello, Slack, and HubSpot. I’m highly organized, deadline-driven, and proactive in streamlining processes to support business owners and teams efficiently.