I am a proactive and people-oriented professional with over five years of experience in customer service, team leadership, quality assurance, and onboarding coordination and now, I am transitioning into the Admin VA space with a strong foundation of transferable skills. My background in team operations, communication, and process management has prepared me to take on administrative responsibilities with confidence and adaptability.
In my previous role as a Team Leader, I managed a team of 15 agents, conducted interviews, supported onboarding, maintained performance documentation, and coordinated schedules—functions that align closely with the demands of virtual administrative support. I also worked alongside HR and operations teams to streamline internal workflows and improve team efficiency. My quality assurance experience sharpened my skills in reporting, documentation, and cross-functional collaboration.
I’m now excited to apply these strengths in a remote Admin VA role, where I can contribute to internal coordination, recruitment assistance, documentation, and daily team support. I’m continuously expanding my knowledge in tools and systems related to
Experience: Less than 6 months
Provided outstanding customer support across email and voice channels, consistently achieving high Customer Satisfaction Score (CSAT) and Quality Score through accurate, empathetic, and solution-focused service.
Experience: 2 - 5 years
Strong written and verbal communication; conducted interviews, direct client reporting, coaching, and conflict resolution with empathy and clarity.
Experience: 1 - 2 years
2 years as QA; evaluated 180+ interactions monthly, led calibration sessions across multiple countries, and created QA guidelines for an e-commerce startup campaign.
Experience: 2 - 5 years
Managed performance records, team schedules, and onboarding documentation; collaborated with HR and operations to support internal processes.
Experience: 6 months - 1 year
Led a team of 15 agents in a BPO environment, conducted performance reviews, coaching sessions, wellness sessions, and created growth plans.
Experience: Less than 6 months
Trained for Product Sourcing with a vast knowledge for using SellerAmp and Keepa along with product, market and competitor analysis.
Experience: 1 - 2 years
Assisted in recruitment and onboarding, conducted final interviews, coordinated with HR, and used Workday for team records and updates.
Experience: 2 - 5 years
Handled professional email communication with clients and internal teams; currently expanding skills in structured inbox and task management.
Experience: 6 months - 1 year
Facilitated onboarding for new hires, aligned training expectations, and supported smooth transitions into teams with process orientation. Also created documents for onboarding material with daily operational tasks that is aligned with the campaign goals and expectations.
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