Mariam

Team Leader with Strong Communication & People Management

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Overview

Looking for part-time work (4 hours/day)

at $4.88/hour ($472.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

May 14th, 2025

Profile Description

I am a proactive and people-oriented professional with over five years of experience in customer service, team leadership, quality assurance, and onboarding coordination and now, I am transitioning into the Admin VA space with a strong foundation of transferable skills. My background in team operations, communication, and process management has prepared me to take on administrative responsibilities with confidence and adaptability.
In my previous role as a Team Leader, I managed a team of 15 agents, conducted interviews, supported onboarding, maintained performance documentation, and coordinated schedules—functions that align closely with the demands of virtual administrative support. I also worked alongside HR and operations teams to streamline internal workflows and improve team efficiency. My quality assurance experience sharpened my skills in reporting, documentation, and cross-functional collaboration.
I’m now excited to apply these strengths in a remote Admin VA role, where I can contribute to internal coordination, recruitment assistance, documentation, and daily team support. I’m continuously expanding my knowledge in tools and systems related to email and calendar management, and I’m confident in my ability to learn quickly and ---------- iver high-quality support. With a leadership style grounded with real experience but also relies on empathy, clear communication, and accountability, I’m ready to help your team stay organized, focused, and productive.

Top Skills

Experience: Less than 6 months

Provided outstanding customer support across email and voice channels, consistently achieving high Customer Satisfaction Score (CSAT) and Quality Score through accurate, empathetic, and solution-focused service.

Experience: 2 - 5 years

Strong written and verbal communication; conducted interviews, direct client reporting, coaching, and conflict resolution with empathy and clarity.

Experience: 1 - 2 years

2 years as QA; evaluated 180+ interactions monthly, led calibration sessions across multiple countries, and created QA guidelines for an e-commerce startup campaign.

Other Skills

Managed performance records, team schedules, and onboarding documentation; collaborated with HR and operations to support internal processes.

Experience: 6 months - 1 year

Led a team of 15 agents in a BPO environment, conducted performance reviews, coaching sessions, wellness sessions, and created growth plans.

Experience: Less than 6 months

Trained for Product Sourcing with a vast knowledge for using SellerAmp and Keepa along with product, market and competitor analysis.

Experience: 1 - 2 years

Assisted in recruitment and onboarding, conducted final interviews, coordinated with HR, and used Workday for team records and updates.

Experience: 2 - 5 years

Handled professional email communication with clients and internal teams; currently expanding skills in structured inbox and task management.

Experience: 6 months - 1 year

Facilitated onboarding for new hires, aligned training expectations, and supported smooth transitions into teams with process orientation. Also created documents for onboarding material with daily operational tasks that is aligned with the campaign goals and expectations.

Basic Information

Age
29
Gender
Female
Website
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Address
Meycauayan, Bulacan
Tests Taken
IQ
Score:  128
DISC
Dominance: 12
Influence: 12
Steadiness: 49
Compliance: 27
English
C2(Advanced/Mastery)
Government ID
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