Romela

Email/ Chat Support Representative with time management skills

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Overview

Looking for part-time work (4 hours/day)

at $4.69/hour ($454.54/month)

Bachelors degree

Last Active

June 3rd, 2026 (yesterday)

Member Since

May 14th, 2025

Profile Description

Aspiring Virtual Assistant with more than 3 years of experience in Telecommunication Account/ Customer support in Email and Chat/ Back Office worker as Documents Validator.

My first job was a Customer Service Representative in Tracfone Wireless and I used to handle more 200 inbound calls per day handling customer inquiries and troubles with their phone. And then I become an Email and Live Chat Support Agent on Sundays for Dogs handling 100 or more emails per day and as a Documents Validator at Walmart (back office) in my most recent job. I manages email and validated clients documents and I am proficient in organizing documents, I have learned clear communication skills in my previous roles whether it is on email, phone or chat.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

As an Email Representative I am responsible for providing timely and effective assistance to customers via email platforms. This role involves addressing inquiries, resolving issues, and ensuring a positive customer experience without direct voice interaction.

Customer Support » Chat Support

Experience: 1 - 2 years

Provided exceptional customer service by promptly addressing inquiries, troubleshooting issues, and delivering accurate information via live chat, consistently achieving high satisfaction ratings and maintaining efficient response times.

Customer Support » Technical Support

Experience: 1 - 2 years

As a Technical Support at TracFone Wireless, I provided exceptional support to customers utilizing prepaid mobile services across various brands, including TracFone, Net10 , and SafeLink. My role involved addressing a wide range of customer inquiries like trouble shooting their phones, ensuring satisfaction, and promoting services to enhance customer experience.

Other Skills

Office and Administration » Executive Assistance

Experience: Less than 6 months

Managed calendars, scheduled meetings, and coordinated appointments. Handled emails, follow-ups, and daily communication professionally. Organized files, documents, and spreadsheets for easy tracking.

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Dumaguete, Negros Oriental

Tests Taken: DISC
Dominance: 40%
Influence: 20%
Steadiness: 27%
Compliance: 13%

Government ID: Sign Up with Pro Account to View

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