Hi! My name is Cess. I'm experienced Customer service professional based in Ilocos Norte Philippines. For 3 successful years , I experience dealing with different customers who are angry, irritated, frustrated worried and afraid. Building an emotional connection with the customer is not easy and it's even harder when there are no verbal or physical cues to follow. After that I worked home base as appointment setter, worked in lead generation campaign for health insurance for almost 6 months. And been in a brace campaign which is covered by the medicare. I will assure you that you can count on my leadership, management and interpersonal skills. My desires to keep learning has been y key to succeed. I study, work hard for the goals need to achieve while continuously striving for excellence.
Experience: 1 - 2 years
managing team, handling managerial call, weekly report, bi weekly client reporting, daily team performance
Experience: 1 - 2 years
team leading, daily team performance, weekly meeting, bi weekly client meeting,
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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