Ma

Customer/Technical Support Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

January 12th, 2024 (98 days ago)

Member Since

March 10th, 2017

Profile Description


Hi! My name is Cess. I'm experienced Customer service professional based in Ilocos Norte Philippines. For 3 successful years , I experience dealing with different customers who are angry, irritated, frustrated worried and afraid. Building an emotional connection with the customer is not easy and it's even harder when there are no verbal or physical cues to follow. After that I worked home base as appointment setter, worked in lead generation campaign for health insurance for almost 6 months. And been in a brace campaign which is covered by the medicare. I will assure you that you can count on my leadership, management and interpersonal skills. My desires to keep learning has been y key to succeed. I study, work hard for the goals need to achieve while continuously striving for excellence.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 1 - 2 years

managing team, handling managerial call, weekly report, bi weekly client reporting, daily team performance

Real Estate » Appointment Setting

Customer Support » Technical Support

Office and Administration

Experience: 1 - 2 years

team leading, daily team performance, weekly meeting, bi weekly client meeting,

Marketing » Copywriting

Office and Administration » Transcription

Office and Administration » Translation

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
30
Gender
Female
Website
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Address
Solsona, Ilocos Norte
Tests Taken
IQ
Score:  138
DISC
Dominance: 34%
Influence: 41%
Steadiness: 20%
Compliance: 5%
English
B2(Upper Intermediate)
Uploaded ID
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