ECommerce VA | Product Listing Specialist & Customer Support |AI Fashion Campaig

Highly skilled in importing products and collections using Poky, ensuring accurate and efficient setup of listings for e-commerce stores. Experienced in translating product listings into French for localized stores, maintaining clarity, consistency, and alignment with brand voice. Proficient in optimizing product titles, pricing, and overall listing structure to improve organization and presentation. Strong understanding of SKU creation and organization for consistent and easy product management, as well as adding and formatting size charts in line with store standards. Experienced in basic image editing using Canva to align product visuals with collection backgrounds and maintain a cohesive store appearance. Detail-oriented and organized, with a focus on ensuring visual consistency across all product listings and collections.

Highly skilled in providing customer support for Shopify dropshipping stores through email and chat, ensuring timely and professional communication with customers. Experienced in handling high-volume inquiries related to orders, shipping updates, and product concerns with efficiency and accuracy. Proficient in assisting customers with order tracking, delivery delays, and shipping issues, while managing returns, refunds, and dispute resolution in accordance with store policies. Strong understanding of dropshipping operations, including addressing common concerns such as extended shipping times and stock availability. Experienced in coordinating with suppliers and agents to resolve order-related issues and ensure smooth order fulfillment. Detail-oriented, patient, and solution-focused, with a commitment to maintaining clear, professional communication and delivering a positive customer experience.

Highly skilled in creating and managing product listings across multiple e-commerce platforms, including Shopify, Printify and eBay. Experienced in listing print-on-demand products using Printify and connecting them seamlessly to Shopify stores. Proficient in optimizing product titles, descriptions, and content to improve SEO and conversion. Strong understanding of managing and updating meta fields, meta titles, and meta descriptions, while ensuring accurate product categorization, tagging, and structured data. Experienced in handling product variations such as size, color, and style with consistency and accuracy, as well as organizing SKUs and maintaining clean, structured product data. Knowledgeable in performing cross-listing to expand product reach across multiple marketplaces and conducting product research to improve listing performance and visibility. Detail-oriented, organized, and consistent in executing tasks with accuracy and efficiency.