PROFESSIONAL EXPERIENCES
OPTUM GLOBAL SOLUTIONS,
UP Ayala Techno Hub, Quezon City
February 2019 – August 2019
Regional Account Manager
Piedmont Atlanta Hospital
CONVERGYS PHILIPPINES, North Edsa, Quezon City June 2016 – March 2017
Technical Support Associates II
Dish Network
Analyze, Troubleshoot and resolve technical issues for programming, cable satellite installation and connection/equipment issues.
Customer Support Associates I
Dish Network
Deals with non-technical issues like billing and product/service information request.
TELEPORMANCE INC., Fairview, Quezon City July 2015 – June 2016
Technical Support Representative
DirecTV
Analyze, Troubleshoot and resolve technical issues for programming, cable satellite installation and connection/equipment issues.
Customer Service Representative
Pro Flowers
Provide information about products and services, take orders, respond to customer complaints and process returns.
Customer Service Representative
Health Care Insurance – Wellcare
Assists the customers about their health plan and medications
BERLYN ACADEMY INC., San Jose del Monte, Bulacan May 2014 – April 2015
Secondary School Teacher
Teaches English and literature to Grade 7, 8, 9 and Fourth Year StudentsWorked with students learning English for the first time and provided tutoring.Worked with administrators to develop and update learning programs
ACADEMIA DE SAN LORENZO, San Jose del Monte, BulacanJuly 2011 – March 2014
Tutor Teaches all subjects to elementary pupils
On the Job Trainee
Teaches English and literature subject to Third Year and Fourth Year StudentsTeaches MAPEH to Third Year and Fourth Year Students
SAN JOSE DEL MONTE NATIONAL TRADE SCHOOL, San Jose del Monte, BulacanJune 2013 – October 2013
On the Job TraineeTeaches English and literature to Third Year Students
EDUCATIONAL BACKGROUND
ACADEMIA DE SAN LORENZOBrgy. Sto. Cristo, City of San Jose del Monte, Bulacan June 2010 – April 2014
Bachelor of Secondary Education Major in English
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