Erick

Technical Support/Email and chat support/Ticket handling and escalation/Order track

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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 6th, 2026 (2 days ago)

Member Since

March 9th, 2017

Profile Description

I’ve spent 15+ years helping customers, calming frustrated callers, and turning problems into solutions. Now I bring that same experience as a Customer Service VA.

I can manage email and chat support, resolve complaints, track orders, and keep your customers feeling heard and valued. I’m organized, dependable, and used to working with metrics and deadlines.

My goal is simple: happy customers and less stress for you.

Service Offered:
- Email support
- Live chat support
- Inbound customer inquiries
- Order tracking and follow-ups
- Handling complaints and refunds
- CRM updates and ticket management
- FAQ and help center support
- Customer satisfaction follow-ups
- Inbox and calendar management
- Data entry and database updates
- Document formatting and reports
- File organization in Google Drive/Dropbox
- Appointment scheduling

Why me? I treat your customers the way you would. I know one bad experience can lose a customer, and one good experience can keep them for years.

With my BPO and reporting background, I don’t just answer messages. I notice patterns, flag issues, and help improve your customer support process.

Send me a message and let's talk

Looking forward hearing from You

Erick