Virtual Assistant

I worked as a Technical Support Representative for a streaming account, where I provided assistance to customers via phone, chat, and email. My role involved troubleshooting a wide range of technical issues, including connectivity problems, device compatibility, and streaming errors. I consistently demonstrated strong attention to detail in identifying root causes and delivering accurate solutions, all while maintaining a calm, patient, and professional demeanor, even in high-pressure situations. This position honed my technical acumen, refined my communication skills, and strengthened my ability to deliver exceptional customer service through clear and empathetic support

Handled 50+ inbound customer calls daily, resolving inquiries, processing orders, and troubleshooting issues. Logged call details and resolutions accurately into CRM systems. Followed scripts and procedures while adapting responses to individual customer needs. Maintained a 95% customer satisfaction score through clear communication and problem-solving.

Assisted patients in understanding insurance benefits, co-pays, and medical billing details. Scheduled appointments, tests, and follow-ups for multiple providers and departments. De-escalated upset callers with empathy and professionalism during sensitive health discussions. Educated members on wellness programs, telehealth services, and preventive care options. Processed prior authorizations and referrals while ensuring compliance with payer guidelines. Followed up with patients to confirm care instructions, resolve outstanding issues, and verify satisfaction.

Designed and scheduled social media posts (Facebook) using Canva. Created brochures, flyers, email campaigns, and social media content to promote listings and brand awareness.

I worked as an Online English Teacher, where I specialized in teaching grammar, sentence structure, pronunciation, and vocabulary to non-native speakers. I conducted engaging and interactive one-on-one sessions, tailoring each lesson to suit the student’s learning level and goals. I provided clear explanations, constructive feedback, and consistent encouragement to help students build confidence and fluency in English. My approach emphasized patience, clarity, and adaptability, ensuring a supportive learning environment that fostered measurable improvement in both spoken and written communication