Project Coordinator| Trainer | Sales and Business Executive

Worked as an Account Manager for a leading food delivery account in a BPO environment, I specialize in building strong, consultative relationships with restaurant owners to help them grow their businesses through digital platforms. My role goes beyond customer service—I act as a trusted advisor, using data-driven insights and market knowledge to guide partners on how to optimize their menus, improve visibility, and leverage promotional tools to increase orders and reach more customers. I’m skilled at identifying opportunities for growth, resolving concerns efficiently, and maintaining a high level of client satisfaction in a fast-paced, results-focused setting. With experience in both outbound and inbound communication, I manage a diverse portfolio of clients, balancing strategic support with day-to-day responsiveness. My ability to connect, communicate, and deliver actionable solutions makes me a valuable partner in driving revenue not just for the platform, but for each restaurant I support.

Conduct classroom training sessions for 'New Hire' and existing employees. Delivered training in leadership, soft skills, and technical, and sales up skilling sessions. Develop training programs and course materials for new hire employees to be crosstrained with other skills. Completed Training Workshop at Telstra (AU TELCO ACCOUNT) Headquarters

In my role managing client relationships within the events industry, I’ve developed a deep understanding of how to build and maintain trust-based, long-term partnerships through consistent communication, attention to detail, and personalized service. From the initial consultation to post-event follow-up, I serve as the main point of contact—listening closely to client needs, anticipating challenges, and delivering tailored solutions that align with their vision and objectives. My ability to remain calm under pressure, resolve issues quickly, and ensure every detail is executed to the highest standard is what sets me apart in a high-touch, high-expectation environment.