Hi there! I'm Demi – a seasoned professional with over 12 years of experience in the BPO industry and as a Virtual Assistant supporting businesses in the US.
I've worked across different roles such as customer service, sales support, dispatch coordination, and administrative assistance. I’m well-versed with tools like Salesforce, Zendesk, Workiz, HouseCall Pro and other CRM systems, and I’ve developed strong communication and organizational skills throughout the years.
I take pride in being detail-oriented, dependable, and quick to adapt to new systems or workflows. Whether it’s handling client communication, managing reports, or organizing schedules, I do my best to deliver accurate and efficient results with a can-do attitude.
I'm currently exploring opportunities where I can contribute remotely, grow professionally, and provide value to businesses through my skills. If you're looking for someone reliable, fast-learning, and easy to work with—I'd love to connect!
Experience: 10+ years
Over 10 years in BPO and service coordination roles, consistently delivering professional, empathetic, and solutions-focused support to customers.
Experience: 1 - 2 years
I have extensive experience scheduling jobs for field technicians, ensuring efficient routes and timely service delivery for both residential and commercial clients.
Experience: 1 - 2 years
Handled daily dispatch operations, coordinating with multiple technicians, managing route changes, and resolving scheduling conflicts in real-time.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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