Customer Service, Chat Support, Email

Provided chat support for Chipotle customers by addressing inquiries, resolving complaints, and delivering appropriate solutions, including discounts, promotional offers, and refunds. Maintained a customer-focused approach to ensure satisfaction and positive brand experiences.

I also have experience in customer service, handling inbound calls for Citizens Disability in the United States. In this role, I assisted clients with their disability benefit applications by providing clear guidance, answering questions, and addressing concerns throughout the process. I maintained a patient, empathetic, and professional approach when working with individuals facing challenging circumstances, ensuring they felt supported and informed every step of the way. This experience strengthened my communication, active listening, and problem-solving skills while handling sensitive and confidential information.

I have over two years of experience in Medical Records Retrieval with Yocierge, where I was responsible for managing and processing medical and legal records requests. My role involved communicating with clinics, hospitals, and other healthcare facilities through phone and email to follow up on record requests and ensure timely retrieval. I verified patient information and documentation to maintain accuracy and compliance with HIPAA regulations and company guidelines. This experience strengthened my organizational skills, attention to detail, time management, and ability to handle sensitive information while working efficiently in a fast-paced environment.

I have over two years of experience in Medical Records Retrieval with Yocierge, where I was responsible for managing and processing medical and legal records requests. My role involved communicating with clinics, hospitals, and other healthcare facilities through phone and email to follow up on record requests and ensure timely retrieval. I verified patient information and documentation to maintain accuracy and compliance with HIPAA regulations and company guidelines. This experience strengthened my organizational skills, attention to detail, time management, and ability to handle sensitive information while working efficiently in a fast-paced environment.