Customer Service Leader | E-Commerce & Social Media VA | Sales & Lead Generation

CRM Management & Documentation. Managed CRM systems by documenting customer interactions, tracking leads, updating account records, and ensuring accurate follow-ups across sales, support, and e-commerce operations.

Customer Service & Client Support. Handled various customer-facing roles across industries (pharma, telecom, finance) with awards for top performance.

Sales, Cold Calling & Telemarketing. Achieved top rankings in sales at T-Mobile (Rank #1 in local, #2 globally), showing strong persuasion and upselling skills.

Amazon Seller Support & Store Operations. Amazon Seller Support VA experienced in listings, creatives, backend tasks, and store maintenance.

Lead Generation & Appointment Setting. Generated and qualified leads through cold calling, email, and social media; scheduled appointments and follow-ups; and maintained accurate lead tracking in CRM systems to support consistent sales growth.

Order Processing & Customer Chat Support. Handled order processing and customer chat support across Shopee, Lazada, websites, and social media—resolving inquiries, tracking orders, and ensuring timely updates.

E-Commerce Management (Shopee and Lazada). Managed multi-platform e-commerce operations across Shopee and Lazada, including listings, customer chats, order coordination, promotions, and backend store support.

Content Scheduling & Community Management. Experienced in planning, scheduling, and managing social media content across multiple platforms to support brand growth. I actively engage with audiences by responding to comments, messages, and inquiries, building strong online communities and maintaining a positive brand presence. Skilled in aligning content with promotions, campaigns, and business goals while ensuring timely, consistent posting.

Social Media Management & Engagement. Managed and grew accounts on Facebook, Instagram, Twitter, TikTok, and Pinterest for brand visibility and engagement.

Payroll & HR Virtual Assistance. Supported payroll and HR-related administrative tasks, including employee record management, timesheet tracking, coordination of schedules, and handling HR inquiries. Assisted management with organized documentation, reporting, and day-to-day HR support to ensure smooth operations.

Technical Support & Issue Resolution. Provided frontline technical support by diagnosing and resolving customer issues across voice, chat, and online platforms. Assisted with basic troubleshooting, account concerns, and system navigation while ensuring accurate documentation and high customer satisfaction.

Sales Support & Administrative Assistance. Provided end-to-end sales and administrative support, including CRM management, lead tracking, appointment setting, email and calendar coordination, and sales reporting. Supported sales teams through follow-ups, customer communication, and organized documentation to help improve efficiency and conversions.

Email & Calendar Management. Efficiently coordinated appointments, meetings, and events for busy professionals and teams.

Email & Calendar Management. Proficient in handling executive inboxes, scheduling, and responding to inquiries promptly and professionally.

Website Management & Content Updates. Hands-on experience managing and updating website content, including banners, product pages, promotions, and weekly sales materials. Ensured content accuracy, visual consistency, and alignment with marketing campaigns while supporting smooth site navigation and basic troubleshooting.