Medical Virtual Assistant / Medical Intake Specialist

Developed strong communication and problem-solving skills through direct interaction with patients and medical staff and ensured a positive patient experience while adhering to privacy and service protocols.

Experienced in conducting comprehensive insurance verification across various providers, with a strong emphasis on sleep study-related services. Skilled in verifying coverage, obtaining prior authorizations, and ensuring accurate documentation to support timely and efficient patient care

Experienced Virtual Medical Assistant supporting physicians in sleep medicine and internal medicine. Proficient in clinical workflows including symptom assessment, documentation, and care coordination. Skilled in insurance verification and prior authorizations, particularly for sleep studies, with a strong commitment to HIPAA compliance. Familiar with medical billing processes and experienced in using Brightree to ensure accurate and efficient patient management. Support physicians with clinical tasks, including symptom assessment, documentation, and care coordination.

Coordinate and schedule patient appointments, ensuring timely and accurate bookings.

Extensive experience managing prior authorizations across multiple insurance providers, with a particular focus on sleep studies. Proficient in submitting, tracking, logging, and analyzing authorization requests to ensure efficient processing and compliance.

Provided high-quality phone support in healthcare settings, assisting patients with inquiries, scheduling, and follow-ups

Familiar with medical billing processes and terminology, supporting accurate insurance verification and authorization workflows. While not the primary focus of my role, this knowledge enhances coordination with billing teams and ensures smoother claim processing