Dennis

E-commerce Customer Support Specialist | Shopify | Order Management|Refunds

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Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Associates degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

April 3rd, 2025

Profile Description

I provide dependable customer support for established e-commerce businesses using Shopify, WooCommerce, and X-Cart. I handle customer communication, order issues, refunds, and disputes so store owners can focus on growth. With 10+ years of e-commerce support experience, I deliver consistent results and long-term reliability.

What I Deliver

Respond to customer inquiries via email, live chat, phone, and social platforms
Resolve order issues, tracking concerns, shipping delays quickly and accurately
Manage refunds, exchanges, returns, disputes, and chargeback prevention
De-escalate frustrated customers and reduce negative reviews
Optimize support workflows and ticket management for faster resolution

Results from Recent Roles

Reduced refund requests by 25% through clearer order updates and follow-ups
Maintained customer satisfaction ratings of 4.5+/5
Cut average response times by 60% by improving ticket workflows
Consistently met KPIs for response time, resolution rate, and CSAT

Tools & Platforms

E-commerce: Shopify, WooCommerce, X-Cart
Customer Support: Zendesk, Freshdesk, Gorgias
Shipping: ShipStation
Communication: Slack, RingCentral, Zoom, Google Workspace
Payments: Pay.Pal, Str.ipe
Productivity: ClickUp, Canva, Photoshop, Microsoft Office

Availability

Available up to 40+ hours/week
U.S., UK, or AU business hours preferred
Long-term engagements only

I'm ready to deliver consistent, dependable support for your e-commerce store.