Quality Assurance Team Lead | Communication Expert

Overview

Looking for full-time work (8 hours/day)

at $8.31/hour ($1,600.00/month)

Some College Degree

Last Active

June 3rd, 2026 (8 days ago)

Member Since

February 26th, 2017

Profile Description

Before stepping into QA leadership, I worked as a Customer Service Representative and Technical Support, where I handled client inquiries across email, chat, and voice channels. These roles strengthened my ability to troubleshoot issues efficiently, communicate with empathy, and maintain high levels of customer satisfaction.

Currently, I serve as a Quality Analyst Team Lead at Spot Ship, where I oversee QA processes, conduct audits, and collaborate with cross-functional teams to ensure accuracy and compliance. My previous experience at iBex Global Philippines involved monitoring service desk interactions, resolving escalated cases, and providing actionable insights to improve customer experience. I also worked as a Social Media Virtual Assistant at We Whiten, managing patient communications, appointments, and social media engagement to enhance client relationships.

I bring strong skills in project management, leadership, conflict resolution, and effective communication. With proficiency in tools such as Salesforce, MS Office, Siebel CRM, and ServiceNow, I am well-equipped to support remote teams and deliver exceptional results. My approach is proactive, organized, and client-focused, ensuring that every interaction builds trust and satisfaction.