Diane
Shopify Ecommerce | Customer Support Specialist | Order Management & Backend Ope
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.27/hour ($1,600.00/month)
Bachelors degree
Last Active
July 10th, 2026 (7 days ago)
Member Since
February 24th, 2017
Profile Description
Running a Shopify store involves much more than answering customer
With over 10 years of experience supporting Shopify and e-commerce businesses, I've helped founders manage customer support, streamline backend operations, and build organized systems that allow their businesses to grow.
I take pride in being someone clients can rely on. Whether I'm handling customer inquiries, coordinating with suppliers, managing Shopify orders, or improving support processes, I work independently, communicate clearly, and take ownership of my responsibilities.
What I can help you with:
Customer Support
-
- Order tracking and shipping inquiries
- Refunds, returns, and exchanges
- Product questions
- Complaint resolution
- Social media customer support
Shopify & E-commerce Operations
- Shopify order management
- Order fulfillment coordination
- Inventory monitoring
- Supplier communication
- PayPal disputes and chargebacks
- Returns processing
Support Operations
- SOP creation
- Workflow documentation
-
- Process improvement
- Reporting and Google Sheets tracking
Helpdesk Platforms
-
Gorgias
- Zendesk
- Freshdesk
- Richpanel
- Tidio
AI Tools:
ChatGPT and Google Gemini
Why clients enjoy working with me:
- Dependable and organized
- Strong written English
- Proactive and solution-oriented
- Calm under pressure
- Quick learner
- Long-term mindset
I understand that every customer interaction reflects your brand. My goal is not only to provide excellent customer support but also to become a reliable member of your team who helps keep your business organized, efficient, and running smoothly.
If you're looking for someone who can confidently manage both customer support and Shopify operations, I'd be happy to discuss how I can support your business.
Top Skills
Customer Support
Experience: 10+ years
I have over 10 years of customer support experience, primarily in e-commerce. I regularly handle escalations and assist frustrated customers, focusing on de-escalation, clear communication, and solution-based responses. I manage order issues, refunds, tracking concerns, and complex cases, and I’m often assigned as the senior agent for more sensitive situations. I’ve worked with CRM tools such as Richpanel, Zendesk, and Freshdesk, as well as Gmail for daily customer communication.
Customer Support » Email Support
Experience: 10+ years
I have over 10 years of customer support experience, primarily in e-commerce. I regularly handle escalations and assist frustrated customers, focusing on de-escalation, clear communication, and solution-based responses. I manage order issues, refunds, tracking concerns, and complex cases, and I’m often assigned as the senior agent for more sensitive situations. I’ve worked with CRM tools such as Richpanel, Zendesk, and Freshdesk, as well as Gmail for daily customer communication.
Customer Support » Ecommerce » Shopify
Experience: 10+ years
I’ve managed multiple high-traffic Shopify stores since 2016, handling customer orders, updates, cancellations, refunds, and backend edits. I’m comfortable navigating Shopify, updating product details, tracking orders, and generating basic reports to support business operations.
Other Skills
E-Commerce » Shopify
Experience: 10+ years
I have extensive Shopify experience in managing day-to-day operations, including creating and managing orders, setting up discounts and processing refunds, handling fulfillment and tracking, and listing products. I also coordinate with Chinese suppliers to resolve shipping or order issues.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Sibulan, Negros Oriental
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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