Hi there!
I'm a multi-skilled virtual professional with a strong background in:
Social Media Management – I create, schedule, and monitor content across platforms using Meta Business Suite to grow your brand and engage your audience.
Travel Expert – Whether it's planning dream vacations, finding the best flight deals, or crafting detailed itineraries, I bring insider travel knowledge and top-tier organization to every trip.
Customer Support &
Trustpilot Review Management – I help maintain your brand's online reputation by handling Trustpilot reviews professionally and proactively.
Quality Audit – With a keen eye for detail, I perform quality assurance checks to ensure customer interactions meet the highest standards.
Tools I Work With:
Meta Business Suite
Re:amaze
Gorgias
Zendesk
Shopify
Recharge
I’m detail-oriented, fast, and reliable — your go-to person for keeping operations smooth and customers happy. Let’s chat and see how I can help grow your business or lighten your workload!
Love,
Jezriel Loreto
Experience: Less than 6 months
Manage social media interactions by responding to DMs and comments promptly, providing helpful and engaging replies. Monitor content to maintain brand image by deleting non-actionable or inappropriate comments.
Experience: 1 - 2 years
As an SME, I handle customer queries with accuracy and care, ensuring timely responses. I assist with processing refunds for eligible returns or issues, manage order cancellations before shipment, and coordinate reshipments in cases of lost, damaged, or incorrect deliveries. My goal is to provide smooth, efficient resolutions and ensure customer satisfaction at every step. -
Experience: 2 - 5 years
Assist customers with booking, changing, or canceling travel arrangements. Provide personalized support to ensure smooth and efficient travel experiences.
Experience: 2 - 5 years
Assist customers by providing real-time updates on their order status, and help with making changes or cancellations as needed. Ensure a smooth and efficient service experience with clear communication.
Experience: 1 - 2 years
Audit DSAT (Customer Satisfaction) scores to identify areas of improvement and highlight successful aspects of service. Analyze feedback to determine what went wrong and what went well, ensuring better customer experiences in the future.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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