Abdallah

Quality Analyst, Customer Care Representative, Software Deve

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Overview

Looking for full-time work (8 hours/day)

at $5.74/hour ($1,104.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

March 27th, 2025

Profile Description

Quality Analyst (QA)
*Conducted call audits and performance evaluations to ensure service excellence and compliance with quality standards.
*Provided feedback and coaching to improve customer interactions and overall team performance.
*Analyzed trends and identified process improvements to enhance efficiency and customer satisfaction.
Customer Care Representative
*Assisted customers with inquiries, complaints, and issue resolution through multiple communication channels.
*Delivered high-quality support while adhering to company policies and service level agreements.
*Handled a diverse customer base, particularly in the EMEA region, ensuring customer retention and satisfaction.
Software Developer (LLM Projects)
*Focused on bug fixing and optimization for Large Language Model (LLM) applications.
*Troubleshoot technical issues to improve AI performance and accuracy.
*Collaborated with teams to refine model outputs and enhance system reliability.
*Annotated Arabic language data to improve AI model training and accuracy.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Translation

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Pasig, NCR

Tests Taken: IQ
Score: 131: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”