Vincent
E-Commerce Virtual Assistant | Shopify| Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($640.00/month)
Bachelors degree
Last Active
July 5th, 2026 (18 days ago)
Member Since
March 13th, 2025
Profile Description
I’m a dedicated and detail-oriented Customer Support Specialist with over [X years] of experience helping e-commerce businesses deliver smooth, friendly, and dependable service. I specialize in Shopify-based stores, handling everything from order tracking and refunds to technical issues and product inquiries with care and precision.???? What I Offer:
? Prompt, empathetic, and clear communication via chat,
? Proficient in Shopify: order management, refunds, product edits, and customer profile lookup
? Experienced in Slack for real-time team communication, status updates, and collaboration
? Quick to adapt and willing to learn helpdesk tools like Gorgias, Zendesk, and Freshdesk
? Comfortable managing high-volume inboxes and multitasking under pressure
? Utilizes AI tools like ChatGPT to deliver more accurate, efficient responses—even when language barriers exist
? Fast learner, solution-driven, and always focused on keeping customers happy and loyal
Whether you're scaling your online store or aiming to improve your customer experience, I can be your reliable support partner—professional, proactive, and committed to making every customer feel valued and well taken care of.
Top Skills
Customer Support
Experience: 2 - 5 years
I handle customer support with a focus on empathy, clarity, and efficiency. My approach is centered around understanding the customer’s concern, providing timely and accurate solutions, and ensuring they feel heard and valued throughout the interaction.
Customer Support » Ecommerce » Shopify
Experience: Less than 6 months
As a customer support representative, I use Shopify daily to manage orders, access customer information, and resolve issues efficiently.
Other Skills
E-Commerce » Product Research
Experience: 2 - 5 years
Experienced in conducting in-depth market analysis to identify profitable and trending products for e-commerce businesses. Skilled in evaluating consumer demand, competitor strategies, and supplier reliability to ensure high-margin and fast-selling products. Proficient in utilizing data-driven tools like Helium 10, Jungle Scout, and Google Trends to optimize product selection and sourcing.
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: 2 - 5 years
With over 5 years of experience in e-commerce product listing, I specialize in creating high-converting, SEO-optimized listings on platforms like Amazon, Shopify, eBay, and Lazada. I ensure accuracy in product descriptions, high-quality images, keyword-rich titles, and proper categorization to maximize visibility and conversions. Proficient in using tools like Helium 10, Jungle Scout, and Google Sheets for research and optimization. I have successfully listed and optimized [mention number] of products, contributing to increased sales, improved rankings, and enhanced customer engagement.
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Miguel, Bulacan
- Tests Taken
- IQ
- Score: 109
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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