Results-driven sales and customer retention specialist with extensive experience in telephone sales, lead generation, and client engagement. Proven ability to connect with prospects, qualify leads, and drive conversions through effective communication and relationship-building. Skilled in handling customer inquiries, overcoming objections, and offering tailored solutions to enhance client retention.
Experience: 6 months - 1 year
Conducted outbound calls, qualified leads, and scheduled appointments for clients. Maintained CRM records and followed up with prospects to ensure successful bookings
Experience: 1 - 2 years
Experience in handling customer cancellation and assistance requests, offering upsell options to retain subscriptions.
I am skilled in cold calling, objection handling, and consultative selling to drive conversions and enhance customer engagement. Adept at identifying client needs, providing tailored solutions, and delivering exceptional service. Strong communicator with the ability to build rapport, negotiate effectively, and manage high-volume interactions in fast-paced environments
Experience: Less than 6 months
Coordinated 40–80 roadside assistance requests per shift Maintained communication with drivers, customers, and AAA representatives Reduced delays by proactively rerouting drivers and resolving dispatch issues
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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