Jensie

Customer Support VA | QA Specialist | Client Success

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.31/hour ($1,024.00/month)

Associates degree

Last Active

July 7th, 2026 (yesterday)

Member Since

March 9th, 2025

Profile Description

If your customer support feels overwhelming, inconsistent, or disorganized — I can help fix that.

I bring over 20 years of experience in customer service, quality assurance, and administrative support. I don’t just complete tasks — I help improve processes so your business runs more smoothly and your customers stay satisfied.

Here’s how I can support your business:
• Handle customer support (email, chat, escalations) with professionalism
• Assist with onboarding and guide users step-by-step
• Monitor support quality and identify areas for improvement (QA)
• Create SOPs and workflows to organize your operations
• Provide reliable admin support (data entry, scheduling, reports)

I’m known for being patient, detail-oriented, and proactive — especially when handling customer concerns or improving workflows.

If you need someone who can support your team AND improve your processes, I’d be happy to help.

Top Skills

Office and Administration » Admin Data Processing

Experience: 1 - 2 years

Marketing » Social Media Management » Social Media Marketing

Experience: Less than 6 months

Office and Administration » Quality Assurance

Experience: 10+ years

Experienced Senior Quality Analyst with over a decade of expertise at IBEX Global Philippines. Proven track record in enhancing quality programs, providing detailed feedback and coaching, and leading quality calibration sessions. Adept at monitoring and auditing calls, analyzing root causes, and implementing solutions to improve operational efficiency. Strong communication skills, attention to detail, and a commitment to continuous improvement. Skilled in collaborating with cross-functional teams to ensure quality goals are consistently met.

Other Skills

Marketing » Social Media Management

Experience: Less than 6 months

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Marketing » Telemarketing » Inbound Sales

Experience: 2 - 5 years

Customer Support » Chat Support

Experience: Less than 6 months

Office and Administration » Data Analytics

Experience: 10+ years

Basic Information

Age: 45

Gender: Female

Website: Sign Up with Pro Account to View

Address: Marikina City

Tests Taken: IQ
Score: 124

Government ID: Sign Up with Pro Account to View

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