I have almost 4 years of experience as Customer Service Representative and Real-Time Analyst Workforce at Alorica Inc., where I successfully increased the effectiveness of being an agent. I’ve been a top performer and promoter magnet and I believe I can make a significant contribution to your company. If you're looking for someone detail-oriented, reliable, and proactive, I'd love to be part of your team.
Experience: 2 - 5 years
Provided exceptional customer service by answering queries , greeting customers etc. through live chats.
Experience: 6 months - 1 year
We collaborate closely with supervisors and managers to provide real-time updates on performance and work together to address challenges as they arise. Make real-time adjustments to agent schedules, including reassigning tasks, redistributing workloads, and managing breaks to maintain service levels.
Experience: Less than 6 months
Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction through emails
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