Hello, my name is Michelle, and I have worked as a Customer Service Specialist for the last 6years.
My last job responsibilities where I assist customers that has insurance claims from submission, ensuring timely reimbursement for services rendered. Handles inquiries related to health insurance coverage, benefits, and pre-authorizations, often through the call.
In my previous position as a Customer Service Representative, I honed my ability to address diverse customer inquiries through various channels, including phone,
Transitioning from a Customer Service Representative (CSR) to a Virtual Assistant (VA) is a great career move, as many of my existing skills transfer well into remote work.
As CSR I have these skills :
? Communication & Customer Support – Handling
? Problem-Solving – Resolving customer issues quickly and efficiently.
? Data Entry & Organization – Managing customer records and information.
? Multitasking & Time Management – Handling multiple tasks at once.
Experience: 5 - 10 years
I have worked as a Customer Service Specialist for the last 6years. I handled few international accounts such as Financial, Retail, Telco and Healthcare account.
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
handled customer inquiries, complaints, and requests via email.
Experience: Less than 6 months
Experience: 6 months - 1 year
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