Michelle

Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.49/hour ($864.00/month)

Bachelors degree

Last Active

June 26th, 2026 (today)

Member Since

February 23rd, 2025

Profile Description

Hello, my name is Michelle, and I have worked as a Customer Service Specialist for the last 6years.
My last job responsibilities where I assist customers that has insurance claims from submission, ensuring timely reimbursement for services rendered. Handles inquiries related to health insurance coverage, benefits, and pre-authorizations, often through the call.
In my previous position as a Customer Service Representative, I honed my ability to address diverse customer inquiries through various channels, including phone, email, and in-person interactions. This experience has equipped me with strong communication skills and the capacity to handle complex situations with empathy and efficiency.
Transitioning from a Customer Service Representative (CSR) to a Virtual Assistant (VA) is a great career move, as many of my existing skills transfer well into remote work.
As CSR I have these skills :
? Communication & Customer Support – Handling emails, chats, and phone calls.
? Problem-Solving – Resolving customer issues quickly and efficiently.
? Data Entry & Organization – Managing customer records and information.
? Multitasking & Time Management – Handling multiple tasks at once.

Top Skills

Experience: 5 - 10 years

I have worked as a Customer Service Specialist for the last 6years. I handled few international accounts such as Financial, Retail, Telco and Healthcare account.

Experience: 1 - 2 years

Experience: 2 - 5 years

Other Skills

Experience: 6 months - 1 year

handled customer inquiries, complaints, and requests via email.

Experience: Less than 6 months

Experience: 6 months - 1 year

Basic Information

Age
35
Gender
Female
Website
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Address
Santa Mesa, NCR
Tests Taken
IQ
Score:  137
DISC
Dominance: 22 %
Influence: 17 %
Steadiness: 33 %
Compliance: 28 %
English
C2(Advanced/Mastery)
Government ID
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