Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($636.35/month)
High school diploma
Last Active
July 8th, 2026 (2 days ago)
Member Since
February 23rd, 2025
Profile Description
I excel in building relationships and providing excellent customer experiences. With strong communication and problem-solving skills, I ensure that clients' needs are met efficiently and professionally. My goal is to be known as someone who not only delivers high-quality work but also contributes positively to the team and company culture. I strive to be a problem-solver who takes initiative and continuously learns to stay ahead in my field.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Managed customer inquiries related to logistics and order management, ensuring clear and timely communication for efficient issue resolution. Identified and reported recurring issues to management, contributing to process improvements. Monitored and tracked orders, providing proactive updates and addressing potential concerns. Assisted in training new team members on best practices for email communication and support tools, fostering collaboration. Worked with the team to review performance metrics and develop strategies for increased efficiency. Maintained a strong focus on resolving all pending cases, aiming for a 100% resolution rate to meet Key Performance Indicators (KPIs).
Customer Support » Chat Support
Experience: 6 months - 1 year
Effectively managed three simultaneous chats, addressing client inquiries related to orders, logistics, and refunds while maintaining optimal response times. Consistently exceeded the daily target of 75 cases by enhancing productivity and efficiency. Proactively stayed informed about process updates to ensure accurate and up-to-date responses. Ensured all case resolutions adhered to quality assurance (QA) standards. Actively collaborated with the team to review performance, refine processes, and implement improvements. Maintained a strong focus on achieving key performance indicators (KPIs) to support overall team and organizational success.
Other Skills
Basic Information
- Age
- 24
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 128
- DISC
- Dominance: 37%
- Influence: 10%
- Steadiness: 20%
- Compliance: 33%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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