General Virtual Assistant, Email Support Specialist

I have extensive experience providing customer support through email and live chat, delivering prompt, professional, and customer-focused service. For eBay UK, I assisted sellers and buyers by resolving a wide range of inquiries, including seller invoices and fees, listing restrictions, shipping and order status, and buyer-related concerns. I managed customer interactions using the Unify platform while ensuring timely and accurate resolutions. For BoxyCharm (US), I handled customer inquiries related to subscription orders, including shipment tracking, billing concerns, missing or damaged products, incorrect items, and shade mismatches. My focus was on providing efficient solutions while maintaining a positive customer experience. I am proficient in a variety of customer support and productivity tools, including: Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Zendesk Slack Kustomer Google Sheets My experience has strengthened my communication, problem-solving, multitasking, and conflict-resolution skills, enabling me to handle high volumes of customer inquiries while maintaining accuracy, professionalism, and customer satisfaction.

For the past 10 years, I have provided customer support through email and live chat, assisting clients with eBay UK orders and seller-related concerns. My responsibilities included resolving issues related to seller fees, listing restrictions, order status, shipping inquiries, and buyer concerns while ensuring a positive customer experience. I also supported customers for BoxyCharm, a US-based beauty subscription service, by handling inquiries about shipment tracking, billing, missing or damaged products, incorrect items, and shade mismatches. I consistently worked to resolve issues efficiently while maintaining high customer satisfaction. My experience has strengthened my communication, problem-solving, and multitasking skills, as well as my ability to quickly adapt to new systems and understand customer needs. These transferable skills enable me to perform effectively in customer support and virtual assistant roles. I am proficient in using a variety of tools, including Agent Desktop, Stripe, Google Sheets, Zendesk, Slack, and Magento, allowing me to work efficiently in fast-paced, remote environments.

I am responsible for monitoring the employee onboarding process from the time of hire through the start of production, ensuring that all system access, equipment, and technical requirements are completed before training begins. I coordinate with internal teams to resolve any issues promptly, helping ensure a smooth and timely onboarding experience for new employees. I am proficient in using Microsoft Word, Microsoft Excel, Microsoft Outlook, Salesforce, and the FedEx tracking system to monitor equipment shipments, manage employee records, and track onboarding progress efficiently.

I use Microsoft Excel to organize, manage, and analyze data efficiently. My experience includes exporting information from various tools, maintaining accurate records, and using basic formulas to process and organize data. I am comfortable working with spreadsheets, filtering and sorting data, and ensuring accuracy and attention to detail in all data-related tasks.

I provided professional phone support to applicants, assisting them with questions, providing updates, and guiding them through the application and onboarding process. I used Salesforce to manage applicant information, document interactions, and ensure timely and accurate communication. My role required strong English communication skills, active listening, problem-solving, and the ability to deliver excellent customer service while handling sensitive information with professionalism.

I managed customer inquiries via email and provided support to prospective and existing renters for rental properties in the United Kingdom. My responsibilities included responding to inquiries promptly, assisting with property-related questions, coordinating rental information, and ensuring a positive customer experience throughout the rental process. I also assisted with property management tasks, maintained accurate records, and supported day-to-day administrative operations using Google Sheets, Mailchimp, and SpareRoom. My role required strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently while communicating professionally with tenants and prospective renters.