Virtual Assistant | Customer Service Rep |Operations Support Officer

8 years of chat support experience handling customer inquiries through live chat, email, and messaging platforms. Experienced in issue resolution, follow-ups, data accuracy, and maintaining high customer satisfaction.

I have over 8 years of experience in customer service, providing professional support through email, chat, calls, and social media platforms. I handle inquiries, resolve issues, manage follow-ups, and ensure a positive customer experience while maintaining accuracy, empathy, and company standards.

I have hands-on experience using Canva to create clean and engaging designs such as social media posts, promotional graphics, simple layouts, and marketing visuals. I follow brand guidelines, use templates efficiently, and ensure designs are clear, professional, and ready for posting.

I have several years of experience assisting with social media management, including content posting, basic graphic and video editing, message monitoring, and comment replies. I help maintain an active and professional online presence while following brand guidelines and schedules.

I have experience in real estate photo editing, including basic retouching, brightness and color correction, cropping, and image enhancement to make property photos clean and presentable for listings. I ensure images look natural while following client instructions and deadlines.

I have 2–5 years of experience editing social media videos for platforms such as Facebook, Instagram, and short-form content. I handle basic video trimming, captions, transitions, audio syncing, and formatting videos to match platform requirements using CapCut and Filmora.

I have 8 years of experience handling email support, responding to customer inquiries, resolving concerns, and providing accurate information in a professional and timely manner. I follow company guidelines, maintain proper documentation, and ensure clear, customer-friendly communication.