Maria

Customer Experience VA

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Overview

Looking for part-time work (3 hours/day)

at $3.32/hour ($240.00/month)

Associates degree

Last Active

July 1st, 2026 (7 days ago)

Member Since

February 17th, 2025

Profile Description

I’m a Virtual Assistant with a strong background in customer experience and support operations, bringing 4+ years of hands-on experience from Foundever.

I specialize in delivering seamless, customer-focused support through email, chat, and back-office operations. I’ve handled escalations, resolved complex concerns, and consistently ensured positive customer outcomes by combining empathy, problem-solving, and clear communication.

Beyond support, I help businesses improve their customer journey by organizing inboxes, tracking interactions, and identifying process gaps. I’ve coached 25+ agents to improve customer satisfaction and service quality, and reduced AHT by 300 seconds without compromising the customer experience.

I’m proactive, detail-oriented, and committed to making every interaction smooth and professional—so your customers feel heard, valued, and taken care of.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasig, Metro Manila

Tests Taken: IQ
Score: 104: DISC
Dominance: 45%
Influence: 19%
Steadiness: 30%
Compliance: 6: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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Maria

Customer Experience VA

Overview

Profile Description

Top Skills

Customer Support » Email Support

Customer Support » Chat Support

Customer Support » Customer Service

Other Skills

Office and Administration » Admin Data Processing

Office and Administration » Data Entry

Office and Administration » Quality Assurance

Basic Information