Customer Support Specialist and Virtual Assistant

I have extensive experience in providing email support to international clients across industries such as tech, real estate, and BPO. My role has involved handling a high volume of email inquiries related to orders, account issues, billing, technical concerns, and general product/service questions. I’m skilled at writing clear, professional, and empathetic responses that aim for first-contact resolution. I use templates where appropriate but always tailor replies to the customer’s specific situation.

I’ve worked with global teams and clients, helping customers resolve inquiries related to orders, billing, account access, technical issues, and more. I specialize in multitasking and managing multiple chat sessions while keeping a professional and empathetic tone.

I am skilled at staying calm under pressure, resolving issues efficiently, and delivering a customer experience that is both professional and empathetic. I’ve consistently met KPIs such as response time, customer satisfaction (CSAT), and first-contact resolution.

I have hands-on experience providing Technical Support for both software and hardware-related concerns across various platforms. In my previous roles, I’ve assisted customers through email, chat, and calls, helping them troubleshoot issues related to: System or software errors Email setup and SMTP configuration Device connectivity Application performance Account access and security I’m experienced in using tools like Zendesk, Salesforce, and company-specific CRMs to log and track tickets, escalate complex cases, and ensure prompt resolution. One of my strengths is being able to explain technical solutions in a clear, friendly, and easy-to-understand way, especially to non-tech-savvy users.