Medical Virtual Assistant with HIPAA Compliance and Quality Assurance Experience

Overview

Looking for full-time work (8 hours/day)

at $4.12/hour ($800.00/month)

Bachelors degree

Last Active

June 4th, 2026 (today)

Member Since

February 8th, 2025

Profile Description

I am an experienced Healthcare Support Professional and Medical Virtual Assistant with over 5 years of experience in the healthcare BPO industry supporting US healthcare providers and insurance members.

I previously worked with Alorica under the Horizon Blue Cross Blue Shield of New Jersey (BCBSNJ) account, where I served as a Team Lead, Senior Provider Services Expert, and Quality Analyst. In this role, I assisted medical providers with insurance-related inquiries, provided accurate coverage and benefits information, and ensured that all processes followed strict HIPAA compliance and data confidentiality standards.

I also conducted quality assurance evaluations of agent calls, coached tea ---------- mbers to improve performance, and helped maintain high service standards to meet and exceed key performance indicators (KPIs).

My background has helped me develop strong skills in healthcare administration, provider support, customer service, and remote team collaboration. I am highly organized, detail-oriented, and committed to delivering reliable support to healthcare providers, patients, and organizations.