Marketplace Specialist/ Virtual Assistant

Client Onboarding & Support Specialist – Mirakl Platform • Assisted direct clients (sellers) in onboarding to the Mirakl platform through client-facing calls and training sessions. • Educated clients on platform features, product listing processes, and best practices to optimize their store performance. • Conducted outbound calls to follow up with sellers, validate product data, and ensure compliance with marketplace standards. • Supported clients in troubleshooting and correcting product information to facilitate product approvals and go-live status. • Contributed to improving seller satisfaction and onboarding efficiency through proactive communication and process support.

Experienced in product validation by reviewing and verifying item details to ensure accuracy and compliance with marketplace guidelines. Provided feedback and corrections to improve data quality and listing standards.

First Work Experience Assisted customers with placing online orders and navigating the company’s e-commerce platform. Responded to general product inquiries, providing accurate information and ensuring a positive shopping experience. Supported customers in tracking and checking the status of their orders, resolving issues promptly and efficiently. Maintained a high level of professionalism and empathy to enhance customer satisfaction and loyalty.

Proficient in managing outbound calls to follow up with clients, validate data, and drive successful client and conversions.

Experienced in using Excel to identify and correct data errors, organize product details, and maintain clean, accurate information for reporting and product uploads.

Experienced in lead generation by identifying potential clients, gathering relevant information, and initiating contact to support business growth.