Romar
Shopify E-Commerce CX & Operations Specialist | Re:amaze, Klaviyo, Chargebacks &
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.77/hour ($1,120.00/month)
Bachelors degree
Last Active
June 3rd, 2026 (yesterday)
Member Since
February 3rd, 2025
Profile Description
Helping Shopify and online stores reduce support workload, improve response time, and streamline operations.
Key Outcomes I Deliver
Faster response times and improved customer satisfaction
Reduced ticket volume and repetitive inquiries
Fewer refunds and disputes
Streamlined backend operations
Automation to reduce manual work
Customer Support (50–100+ Tickets/Day)<8efe80624d780eba0c6493ec45140364
Order tracking, shipping delays, and lost packages
Refunds, returns, and dispute handling
Product inquiries and order modifications
Focus: Customer satisfaction, efficiency, and retention
eCommerce Operations (Shopify & Backend)
Order and fulfillment management
Refund processing and issue resolution
Supplier coordination for stock or delay issues
Product listings management (variants, SKUs, accuracy)
Bridges customer experience and backend operations for faster resolution.
Automation & Workflow Optimization
Optimize FAQs, macros, and templates to reduce ticket volume
Build basic automations in
Create SOPs and standardized workflows
Design chatbot-ready flows for customer inquiries
Focus: Efficiency and reducing repetitive work
CRM & Data Management
Maintain accurate CRM records (Salesforce and similar tools)
Remove duplicates and fix inconsistent data
Perform accurate data entry, research, and lead scraping
Organize data for better tracking and decision-making
Tools I Use
Shopify | Gorgias | Re:amaze | Salesforce |
Why Clients Work With Me
Combines customer support, eCommerce operations, and automation
Proactive and detail-oriented
Focused on improving business efficiency, organization, and scalability
Let’s Work Together
If you’re looking for someone to manage support, improve workflows, and optimize your backend operations, I’m ready to help.
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 1 - 2 years
Provided general admin support for remote teams — including calendar management, reporting, CRM updates, and follow-up tracking.
Customer Support » Chat Support
Experience: 2 - 5 years
Handled live chat for online stores and tech accounts. Assisted with order tracking, product inquiries, and account-related questions.
Customer Support » Customer Service
Experience: 2 - 5 years
Handled 40–60 inquiries daily via email, chat, and phone. Provided support for online store customers and real estate clients with professionalism and empathy.
Other Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Encoded 1,000+ records weekly for health and real estate projects. Maintained accuracy while updating property listings, contact databases, and inventory sheets.
Office and Administration » Email Management
Experience: 1 - 2 years
Managed client inboxes, responded to inquiries, and organized communications for real estate leads and eCommerce customers.
Professional Services » Management Services » E-Commerce Management » Product Listing
Experience: Less than 6 months
Listed 300+ products on WordPress (WooCommerce) and Shopify. Experienced in writing product descriptions, setting price points, uploading images, and managing product variations.
Marketing » Marketing Automation
Experience: Less than 6 months
Built flows in ManyChat and Chatfuel for real estate FAQs and eCommerce lead generation. Currently learning GHL automation for more advanced workflows.
E-Commerce » Shopify
Experience: Less than 6 months
Assisted in uploading products, editing listings, and managing collections and inventory for Shopify-based stores.
Website Builder » Wordpress » Woocommerce
Experience: Less than 6 months
Uploaded and managed eCommerce listings using WooCommerce. Added product images, meta descriptions, pricing, and categories.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Proficient with Docs, Sheets, Calendar, Gmail, and Google Drive for team collaboration and documentation.
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 108
- DISC
- Dominance: 31%
- Influence: 13%
- Steadiness: 19%
- Compliance: 37%
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.