Admin | Social Media Virtual Assistant | Customer Support | Bookkeeping

Managed and scheduled social media content across Meta Business Suite, YouTube Studio, and GoHighLevel to ensure consistent online presence and audience engagement.

Provided customer service support in both in-person and virtual settings by assisting applicants during recruitment, responding to inquiries in our family-run merchandising business, responding to client inquiries through email and chat, and managing customer interactions via personal and social media platforms to ensure timely, professional client satisfaction.

Provided administrative support by managing schedules, handling routine tasks, organizing emails and files, maintaining records, and assisting with daily operations to ensure both in-office and remote workflow efficiency.

Created, managed, and organized documents using Google Docs to support administrative tasks and ensure efficient information sharing.

Utilized Google Sheets for data entry, tracking, and organization to support reporting, analysis, and administrative efficiency.

Performed accurate and efficient data entry tasks, including inputting, updating, and maintaining records to support administrative and operational processes.

Designed marketing materials and social media graphics in Canva to support branding and promotional campaigns.

Assisted in bookkeeping tasks using QuickBooks, including recording transactions, monitoring expenses, and maintaining accurate financial records.

Monitored online communities, responded to member inquiries, enforced guidelines, and fostered a positive and respectful environment.

Coordinated tasks and tracked project progress using Asana to ensure timely completion and team collaboration.

Managed workflows, assigned tasks, and monitored project timelines using ClickUp to support efficient team coordination and goal tracking.

Managed inboxes by responding to and prioritizing emails to ensure timely communication and maintain a smooth workflow.

Integrated AI tools like ChatGPT to support content generation, customer service automation, and workflow efficiency.